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Exchanges or
Returns
IT IS ESSENTIAL
THAT YOU KEEP ALL THE PACKAGING. YOU MUST RE-PACK ALL ITEMS IN THE
ORIGINAL PACKAGING FOR RETURN TO JORDAN FITNESS. WE CANNOT ACCEPT ANY
ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING UNLESS DEEMED
TO BE FAULTY BY JORDAN FITNESS OR ONE OF IT’S
ENGINEERS.
Our
exchange and return policy is simple. If within your 7 day home
approval you wish to return or exchange an item, call us on 01945
880257 between 9am and 5pm Monday to Friday, to obtain a Return
Authorisation Number. (No returns or exchanges will be accepted without
this authorisation number). Once you receive this number, please make
arrangements to send back the piece(s) you need to exchange or return
to arrive back at Jordan Fitness within 7 working days. All returns and
exchanges must be shipped back freight pre-paid unused, disassemled and
arrive in ‘as new’ condition in the original packaging. Please contact
our Customer Service within 7 Days from the day after you receive your
shipment in order to receive return authorisation. You will be charged
for items received back that when inspected are found to have been used
or built. Special order items, or items manufactured to your
specifications are not returnable. In the event of special order items
that are received faulty, we will of course rectify this by either
replacing the faulty part, or if the entire product is faulty, a full
replacement will be sent free of charge. Shipping and handling charges
on returns are the responsibility of the customer and are not
refundable.
Please note, goods purchased from our
showroom are exchanged at the managers
discretion.
Jordan Fitness are dedicated
to offering a first class service, please call our Customer Service
Department on 01945 880257 between 9am and 5pm Monday to Friday, or in
writing to:
Jordan Fitness, Cherry Farm, Walpole Highway,
Cambridgeshire, PE14
7QX
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