Warranty

Jordan Free Weights,Studio & Performance Products

Jordan products carry a limited 12 month parts warranty against manufacturing defects for the original purchaser. Jordan will repair or replace any item (as per the above) that can be shown to have broken, provided the customer returns it to us for our inspection or provides detailed photographs. Rubber and Neoprene coated products are not intended for use on concrete floors, wood floors or especially hard rubber surfaces. Use of rubber and neoprene covered free weights on these floors will void the warranty. It is highly recommended that the correct  flooring is used (Easy-Lock Free Weight, Fitness,Hi-Performance, etc). Chipping of painted finish on Jordan cast iron weight plates, cast iron dumbbells and kettlebells is considered normal wear and tear and is not covered by the warranty. Re-sticking dumbell, barbell or Olympic plate logo end caps is not considered a warranty issue, only maintenance and a repair kit will be supplied. The warranty excludes the Neoprene covered surface on the Kettlebells and Studio Dumbells. Note: Rubber products should not be cleaned with detergent or acetone-based cleaners. Please clean rubber products with a damp cloth only. Dumbells and barbells (cast iron & rubber) should be hand checked for tightness on a daily basis and tightened as required. Loosening of multi disc dumbells is not covered by warranty as this style of dumbell requires maintenance. Jordan dumbells are designed for years of heavy use, however are not designed to be dropped, thrown or otherwise abused. Repeated misuse may result in bent handles, any dumbells showing signs of bent handles may be excluded from warranty.

PowerbagsTM are covered by the standard 12 months warranty against manufacturing defects but not damage caused by contact with abrasive surfaces (concrete, tarmacadem,etc).Occasional topping-up of the sand in the inner bag is not classed as a warranty issue and sand can be provided.

Please Note:

• Warranty extends to original purchaser only and is non-transferable.
• Warranty time is from the original date of purchase.
• Warranty shall not apply if the defect was caused by misuse, neglect, or normal wear and tear. Warranty does not cover transport costs. In cases where it is not economic to return multiple items we will ask for a part return supported by photographic evidence.
• Home or light commercial use products used in a commercial environment will not be covered by the warranty.
• In order to process warranty claim, item/s must be returned to Jordan for inspection along with a returns reference number provided by Jordan and a completed fault report sheet (available on request).

Free weights go through probably the most extreme life of any fitness product, a correct maintenance program along with good exercise technique will prolong their life considerably.

If you have further questions please e-mail us service@jordanfitness.co.uk